Telkom SA has disgusting service!!!

Telkom has disgusting service!!! ********** account was opened using my details, went to Telkom Eastgate and also called 081 180 to report the matter(October 2020). Instead an incorrect case was opened, what was captured was that I opened an account and now want it closed, which was never my statement as this is a ********** account. New case was opened and later I found out that Thembeka( ***) did nothing with the documents I emailed to her; another case was opened, which I later found out that Precious (***) never escalated the matter to *****; another case was opened with Gugu (***) - I was told that this matter won't be dealt with urgency and the team leader or superior can't do anything to help resolve this matter as quickly as possible, after explaining to her that this has detrimental consequences since now(23 February 2021) I have app**** for credit to fund my studies and was declined because of this. I have provided you with all the necessary documentation required to resolve this matter, why should it take this long when you have all the evidence!!! Cases ******1860