Telkom SA Fault Report

I reported a fault with Telkom on 01/08/15 regarding a problem with intermittent internet connectivity and noise on the landline. This matter is still not resolved 14 days after it was reported. I have in the meantime, to my frustration, phoned Telkom 2x to escalate the fault, still to no avail. I have escalated the problem online and still I am waiting for Telkom to fix this problem. We are running our business from home, but cannot use internet or answer phone calls. if you phone Telkom to enquire about the status of your problem, no one can help you, the matter just gets bumped back into the system. Their incompetence are cause for a lot of frustration. Somebody. anybody, please help!!!!!!