Telkom SA: Fault logging

On the 24 March 2015 I reported a fault on my landline and my ADSL as they were both not working. The very next day technician come our to look at the problem. He was unable to resolve the issue as he said that he needed to check the cables under he man holes in our complex but they were locked and he did not have the key to open them. Since then nobody has come to resolve the problem. Please be advise Telkom, that I will not be paying for the land line and ADSL until it works again.