Telkom SA deceptive Customer Service

Experience I've just received from telkom Customer service has been disgusting. This is still a very big problem here in SA. Origin of this painful experience Internet issues, that was my reason for calling Sunday. Was miss-informed regarding compensation then decided to call regarding time-scale today only to get conflicting information. Advisor I spoke with today named Kanyisile told me I would not get compensated then after requesting to speak with her manager I was kept on hold for an hour. Manager name Thembelilhe. In my disbelief I have screen grabs of the time-scale. Kanyisile then came back on the line to advise me she's transferring me to a manager. Call back was refused based on the fact I clearly can not trust telkom customer service at all. Finally spoke with this manager to get disconnected after speaking with her for 5min. I assumed she would call back but not suprisingly her call back was just for the call records to show she tried to call back which implies she dropped the line. My phone rang for a second then line was dropped. My screen grabs will prove just that. Operational manager Shalden and Tarrin wherever your site is__you guys are Definetly not doing a great job training your staff on customer service. This is one of my pay as you go numbers from a customer who spends an average of R250-R300 per month per number. My wife is also on telkom This is my last attempt to you lot -for you to prove you value your customers and hold every agent manager n operational manager accoutable to mockery n midioca service. I expect a call back if not we just port our numbers out n we will spread the good word for cautioning people away from gangsta telkom customer service.