Telkom SA: Dear Customer, Your query will be attended to

Telkom SA: Dear Customer, Your query will be attended to.Your case number is ***3. I have been experiencing intermittent internet connection. I have been calling and logging cases, the people helping me tell me I must reset or reboot the router. I have been doing this for 5 days, I keep telling them to dispatch a technician to check the tower which may be the reason I'm not connected, I'm being taken pillar to post. I have been having issues for 9 days now! This is extremely poor service. They finally log my case and tell me it will take 72hrs to fix a fault. Vumatel sends out technicians same day! Vodacom does the same. Why should I wait 3 more days for a service I am paying for!?