Telkom SA

September 2019 I made a request to be contacted by one of Telkom's sales agent, who contacted me within a few days. I was interested in the freeme boost 2gb Sim only on my then Telkom prepaid line which costs R150 per month. From the conversation I had with the agent who explained everything with regards to the contract, I requested to be under a month to month contract. However, she advised me that they do not have that option under the plan that I'm choosing. I then agreed to what she offered and took the contract. Fast forward April 2020 I contact Telkom's contact centre wanting to cancel my contract, but first needing to find out how much it costs to close the contract. The agent mentioned a figure around R800. He further stated that if I didn't want to pay any cancelation fee, I should've opted for a month to month contract? He further mentioned that I should contact the sales department and enquire. To my surprise, a sales agent mentioned that they do have a month to month option, but they are not allowed to present it to customers?

Now one agent stated that the month to month option is not available, yet another agent mentioned that I should've taken the month to month option. When I request for conversations between the 2 agents I'm told that I have to hire a lawyer who will then request the recording for me, as I'm just a mere customer they can't assist. I need to cancel my contract as I cannot afford to have one because this COVID 19 lockdown, yet if I miss payment I'll be charged almost 3 times the amount I pay monthly.