Telkom SA customer service

On the 16th of August i visited the Knysna WC branch to apply for the monthly deals or specials they usually offer. I was told to send an email after 48hours and find out the outcome of the application. A week later i visited again and I was told there dont have answer for me but will call me back after they escalated it which takes a few hours to get a response. I never received the call at all. Another week later i send an email asking about this and i was told that it will be escalated again and that was the last time I heard from them. Its now almost a month no one has come back to me, all i needed was a yes your application is successful or no its not but all im told about is escalations. This is so pathetic an uncalled for.