Telkom SA credit vetting after successful application

Telkom 'successfully' processes my mobile contract, only to send me a credit vetting message later. How is that? All the information I had provided is accurate but I still received that message. I was so happy to have my application become successful when I was speaking to one other agents, even telling me that I qualify for ANY phone. This is appalling and disappointing. When I reached out to ask why this is happening, one of the agents was soo rude, I had to hang up. I also contacted Telkom via email and Twitter, I didn't get a response! I'm a loyal Telkom user for soo many years and I can definitely afford the phone I want so I do not understand why this is, accepting an application, only to decline it later??? Anyway, I might just look for other service providers, maybe they will give me better service