Telkom SA bad service

We have an uncapped wifi data contract at telkom that is on my wifes name. According to my knowledge is paid in full and up to date. On 31 st December 2017 my wife changed the password. The telkom site guided her how to change password. As soon as the password change the internet showed offline. It showed internet connection offline. On Tuesday 2nd January 2018 she phoned 10120. She didnt take the calltakers name but clearly the calltaker didnt have a clue what she is trained to do. Asking who is our ISP. For real now...... I phone telkom and tell them I am with telkom and you still ask a question like that. On Wednesday 3rd January 2018 I personally phoned them. I spoked to a guy called thabo. He went out of his way to assist us. We spend more than a hour on phone trying to solve problem. He then contacted his supervisor for assistance. He then told me there lines is being maintanace. He told me to log a fault for a technician to come out wil be waste of time because of maintenance being done. For four days telkom is busy with maintenace. Unbelievable. On the 5th of January I phoned again and complaint. I spoke to steven who I asked nicely to log a fault and send a technician asap. The ref no for fault log is 34AEK030118. I am stil waiting for a technician to solve my internet problem. 7 full days without internet... no data. Cant watch showmax netflix facebook etc. Had to buy data out of my own pocket to stay connected. How many airtime I used to phone telkom. Wasting my time money airtime. Not a happy client. This is breech of contract. Telkom you service is extremely poor. It is unproffesional for a company like Telkom to treat clients like this . Thanx for replying also to the email my wife send you during the course of the week. I hope this complaint reaches the right people because my wife and I are frustrated beyond words regarding this issue. TELKOM COME FIX MY INTERNET PROBLEM ASAP.