Telkom SA Back Office Issues

Hello Peter,

I app**** to upgrade the ADSL 4 MB/s to Telkom Fiber 10 MB/s with the LIT Package and a Range Extender on 24 November 2017. I figured give Telkom chance because people go on leave in December and I started phoning to hear what is happening in January 2018. I was told that Telkom has been trying to get hold of me all of December and that they would try once more before cancelling the installation. I have had a problem before where Telkom has been trying to call me but I can not hear them speaking so the line sounds dead to me and I say Hello! Hello! Hello! but no one replies and eventually they cut the call.

I know for a fact that Telkom is in our area because we had Telkom people canvasing the area trying to get everyone to go over to Fiber.

I was even told that I was scheduled for an installation but when I phoned Telkom I was told that they scheduled the installation, but no technicians were assigned my job card.

I have also been told to phone 10213 to check on my order. I even spoke to a supervisor but I get told that my back office has a fault and they now can no longer assign me an installation date and time until the Telkom IT desk fixes the problem, my reference number for that is ********** .

Also 3 weeks ago my ADSL router has started dropping the line and re-dialing, sometimes it gets stuck in a loop. I have reported this with this reference number ********** . Still nothing has been done to rectify this. I have a new reference that I called in yesterday 249968.

I also have these reference numbers that were sent to me via SMS ********** 4 Received on 05 February 2018 and ********** 5 received on 21 February 2018. I think they are linked to the previous paragraphs reference numbers.

I either need my ADSL fixed because this re-connecting is driving me crazy or I need the Fiber upgrade ASAP!

I have also let Wendy Knowler of Consumer watch know about this.

Regards

Cameron Heslop