Telkom SA

I have made payment and followed on all processes to send proof of payment but with each and every agent I speak to they give new information. The last agent was very rude and arrogant her is Vumile Gumede and now my problem is that I have a suspended account which we are almost through the month of July meaning I will be billed for the lack of proper services Telkom has and different information from each agent I spoke to. I need this issue resolved ASAP