Telkom SA

I received an sms from Telkom today 20/04/2022 (Dear Telkom Mobile Customer. Your total balance for account number *** is R480.32. R341.7 is current and R138.62 is in arrears and payable immediately, you can visit https://apps.telkom.co.za/alpha/public/register for immediate payment of your arrears. Please ignore if already paid.) which didn’t make sense because my monthly bill is R139, when I called the customer care I was told that I’m being charged R202 for “back something fee” for missing last month’s debit order. I fail to understand coz when I upgraded to a sim only deal in December i specifically told the agent to change my banking details from Capitec to FNB and we agreed, now I’m being charged almost double of my monthly bill coz of their careless mistakes. I will not pay that “back fee” until I have the call between me and that agent listened. Money doesn’t grow on trees guys, how is it that I’m being charged R202+last months payment which is faaaaaar less than that amount?we can barely survive with the inflation increase now you guys are charging us mad amounts for missing debit orders??!!. It’s not my fault that the agent failed to do her job and decided not to change my banking, now I must be inconvenienced for her carelessness??? No ways!!!