Telkom SA

I come here because i literally do not know what else to do. We have a 4MB uncapped ADSL line which 90% of the time is running at 200kb. I havr lost count on how many times I have called to complain and log a call but nothing helps. They explained to me very beautifully how where I stay i can only expect to get a 2MB connection which in there defense I almost get occasionally. An to top it all off EACH month at around the 25th I get throttled or as they like to call it FUP and they can not even get this right. According to your policy at level one my connection speed is cut in half so if my calculations is correct if i PAY for a 4MB line each month that should then be close to 2MB not 100kb. Please oh please explain this logic to me