Telkom SA

I am fed up having to deal with Telkom. I had paid up all of my debt with them (over 12k) in July, it took them months to acknowledge the payment. I had settled this amount for a device and contract I canceled and handed back to them in 2017 because I was unhappy with it yet I still continued to get billed for over 2 years. This morning I received a new credit report to state that these have been removed off of my name however, there was now a new balance. I called them and asked them what was this for and they stated “it is a debit order that bounced on April 23rd”. Firstly it is OCTOBER, secondly I have no debit orders set for anything before the 25th of each month. There was nothing going off on my account at that time. When I explained to the consultant that I was given a settlement amount in JULY!! she said no the payment was for April but only bounced at the end of September. This is 5 months later! What kind of ridiculous stunts are they trying to pull with clients? I have paid up and closed every account I have had with them. I am so frustrated having to explain my story multiple times when consultants don’t care and Telkom as a company is unwilling to listen or help. I am at my wits end with them. I refuse to pay over and above the settlement amount that I was given which was not even fair as I canceled and returned the device. It took months to get any sort of paid up letter or for them to update my profile with the credit bureau.