TELKOM- *****S YOUR MONEY

Billing Query:

Paid my contract in time via eft after the debit failed, and received confirmation from them that payment was received, 27 March 2024.

On 30 March 2024, they then debut my account for a different amount. Go on their online system, there is no indication of an invoice or what the amount debited was for.

Requested a call back, agent then calls back only to say that I have to wait till the amount clears before I can request a refund.

I call them back the next day, it still has not cleared, but they are able to see it on system and confirm that my account is paid in full. For the rest of the week I have been trying to get hold of them, I've requested 6 call backs a day and only get 1 call returned, when they do call, there is no sound on the line, the agent mutes their mic.

I want the amount refunded. immediately.