MM
Mark M
1 reviews | Active since Jul 2016
02 Oct 2016, 23:25
Telkom's utterly useless services
<p>on 12 of April this year I went into the Telkom store I fourways mall to cancel my Telkom data contract, it is now October and I am still being charge for this contract even after more phone call than I can count to the call center and even going back to the store but they have just not got back to me . Have even posted on hello Peter before and received a ref nr which when I quoted this to the cal center they told me they have no idea about it , this is honestly the worst service I have ever encountered.</p>
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Telkom's replyOfficial
03 Oct 2016, 11:11Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Retentions Team.
Your reference number is ***6.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply03 Oct 2016, 11:11
Official
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Retentions Team.
Your reference number is ***6.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
MM
Mark M's updateReviewer Update
06 Oct 2016, 01:51Once again get promised that everything will be sorted out with 24 /48 hrs and still not even an update , how a company can run with this level of blatant incompetancy is beyond me, is this what we accept as the way things are, would hate to know how much money they have in essence ****** from there clients over the years, is it ***** I would like to know
MM
Mark M's update06 Oct 2016, 01:51
Reviewer Update
Once again get promised that everything will be sorted out with 24 /48 hrs and still not even an update , how a company can run with this level of blatant incompetancy is beyond me, is this what we accept as the way things are, would hate to know how much money they have in essence ****** from there clients over the years, is it ***** I would like to know