Telkom's useless customer service

<p>I recently changed my banks and the debit order for Telkom still ran off the old account. It went through, but then when FNB closed the account, I think they reversed some of the debit orders that went off against that account because the Telkom one was returned. I planned to pay them one last time from my old account and then move over to the new bank. Now they have cut my LTE line. I've made the payments, and contacted Telkom on numerous occasions to check up on reactivating the line. Every time there is a different story: "2-72 hours turnaround time", then "48h" turnaround, then "72h" again. Now the payment reflects, but they now have to get the payment "to reflect on the collections' department side" which can take abother "7-14 work days". Oh my gosh, first the call centre agents are not clear, and then Telkom's systems are still stuck in the stone age...and I love the agents' request for me to stay on the line and rate the service at the end of the call.</p> <p> </p> <p>Well done Telkom - you guys try so hard with new products, but then your old-school thinking still takes you right back to that time when everyone hated you. At least you are consistent.</p>