Telkom *****s up again

I logged a call last week to have my LTE contract and on the website it clearly states that penalties will apply if 30 days notice is not given. On Monday the 1st of July I received a call from a retentions agent who attempted to retain me as a client and even tried to sell me a 3g contract. After explaining why I don’t need it and confirming that my cancellation date will be the 30th of July and receiving a sms stating exactly that my service was immediately terminated. I needed the time to find a fibre deal which suited me and now I’m sitting without any connectivity because of Telkom’s absolute incompetence. After calling twice and holding on for over an hour in total, I am told that they cannot reactivate my line because it would reactivate the contract and start off from month 1 of 24. Absolute bull$#it. No apologies or call backs after asking for that specific agent to contact me. Everyone from the agents to the team leaders are absolutely useless and have no idea what good customer service is. This company is not going to last very long if they continue at this rate.