1 reviews | Active since Jan 2017

16 Jan 2017, 16:59

Telkom's unsatisfying conduct

<p>Last year in November I was contacted by Mondo(Telkom)and they were offering me a data sim card and was told I will be paying R69,the R69 would have been just for the data and smses and not for a device..They couriered two sim cards instead of one and the premium went from R69 to R174.</p> <p>The intial agreement was that the full premium would be R69,and I did not give consent for the second sim card.</p> <p>So In December I want to Telkom to enquire and was told that Mondo is a franchise of Telkom and that that was nothing they (Telkom) could do to assist . They then informed me that if i wanted to cancel the contract I should pay a cancellation fee of R800,a few days later when I went to pay the cancellation fee I was then told that I must first pay the total amount of the premiums of the reminder of the contract before I could cancel the contract. Three months later I'm still paying for the two sim cards and evrytime I go to telkom I am given different explanations as to why I can not cancel the contract.</p> <p> </p>

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