Telkom's unmached lack of service

I reported a fault on my Telkom line in May 2014 and again at the beginning of March 2015 regarding extremely slow internet. I have reported it with my ISP who in turn escalated in with Telkom numerous times. I have emailed Telkom on the 23rd of March again to follow up as I haven't heard a peep out of them (regardless to say phoning Telkom is a pointless exercise as one does not have time to \hold the line"for 3 hours waiting for the only operator that they employ.). The fault code reference given to me is 53ARK040314"