Telkom's terrible technical service

<p>I am appalled by Telkom's terrible technical service. We reported a faulty telephone line on the 4th of December 2016 (***). I have requested that escalations (***) be done on 9 and 12 December. According to your operator, this matter was given to a technician and was handed over to another technician during the first week. We are still without a telephone line and internet. I contacted your service desk today and was informed that a commitment date of the 20th of December was given on this matter. This is unacceptable. We would then be without a telephone line for 17 days! </p>