Telkom's Terrible Standard of Service

<p>I am so unhappy with the service I have been receiving from Telkom technicians. I logged a call with a fualty line last week Tuesday and was told that it can take up to 48 hours before I get any response from a technician, as they are first going to try remotely fix the problem. I waited for 48 hours and received no call. I then got intouch with Telkom on the Friday to follow up and I was told that a technician is still dealing with it and they will call me that day - as I urgently needed my line for that night. Still nothing, then I contacted the call centre again on Monday to follow up and I was given the same excuse that I got on Friday, and the agent said she would log it as an urgent request. STILL NOTHING! I followed up AGAIN on Tuesday and I was given the excuse that there is a problem with the line due to an unexpected voltage that has cased an opening in the line and they are currently trying to fix it and a technician will be in touch with me. ONCE AGAIN NOTHING! I called AGAIN yesterday and I was put on hold for 19 minutes after speaking to a call agent and asking her to put me through to a manager because I was given the same excuse I was given the first time I followed up! After 19 minutes on hold the agent cut me off and asked me to please rate her service???????? I was left speachless and fuming at this point! I can't get over how ridiculous the service has been so far. I will NOT be recommedning Telkom to any of my family and friends due to this level of terrible service! Obviously "URGENT" does not mean a thing in their Vocabulary! </p> <p> </p> <p>I am one very very UNHAPPY CUSTOMER and truley can't wait for my contract to end!</p> <p> </p> <p>Regards</p> <p>Kerry Ambrose</p>