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Daisy I

1 reviews | Active since Jun 2016

30 Jun 2016, 13:23

Telkom's terrible service undermines good products

<p>I really need a faster internet speed and I thought Telkom might have the answer with their new LTE option. Their website looks shiny and new but is not particularly user friendly so I tried calling. Five phone calls (an average of 30 mins each) and one whole month later I finally received the box. More phone calls (45 mins plus) to try to set it up. It was working but, well, not properly. So they told me to go to a Telkom shop.</p> <p><br />Now I really REALLY wanted this product and I was happy to have it but I CANNOT deal with that kind of support service. So I phoned Mweb (phone answered in less than one minute) and cancelled my cancellation of their service. All restored and happy and easy within minutes. Telkom has made me run with open arms to their competitors.</p> <p> </p> <p>Now I just need to get Telkom to respond to my cancellation that I have sent via both email and sms as I can't face calling them again. I need them to refund the R 999 that they took from my account a month ago, and send someone to pick up the box. I will settle for just that, though ideally I'd like them to refund the huge amount of time and energy that it took to get absolutely nowhere with their service.</p>

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Replies (4)
DI
Daisy I's update04 Jul 2016, 07:14
Reviewer Update

Thank you for your response. My ID is ********** 610185.

I look forward to hearing from you.

DI
Daisy I's update25 Jul 2016, 12:38
Reviewer Update

Interestingly it seems that Telkom only respond to messages left on this platform, so having said I look forward to hearing from you Telkom, I am STILL looking forward to hearing from you.

PLEASE RESPOND. I would like confirmation that my order has been cancelled and that my deposit of R999 which was taken out IN MAY will be refunded, as will the apparently random charge of R217 charged to me just last week.

DI
Daisy I's update22 Nov 2016, 08:27
Reviewer Update

Oh my word, this is beyond a joke. Telkom is a national embarrassment.

It is now the end of November and I have been trying since May to get this contract cancelled. Yet just this morning I see ANOTHER R999 has been taken off my account... except that I don't have enough funds in my account so to top it off I will now be charged by FNB.

Never EVER EVER get yourself into a contract with Telkom.

DI
Daisy I's update29 Nov 2016, 09:23
Reviewer Update

And still nothing.

Oh no, that's not entirely true. I got 2 messages on my cell phone on 24th Nov, one saying "Your query will be attended to. Your case number is ********** 0" and another saying "Your query will be attended to. Your case number is ********** 2".

This doesn't fill me with hope as when my case number was ********** 5 (18 Oct) nothing was done either.

When my case number was ********** 5 (29 June) I was told it had been resolved and was asked "Who are you going to call?" That was pretty irritating.

Please Telkom. Please. PLEASE. Resolve this.