Telkom's Terrible Service and Billing

<p>Below is a few scenarios that played out:</p> <p> </p> <p>My objective: I want to install a landline to be able to get ADSL.</p> <p> </p> <p>1. Complete the order etc - Lady confirms that someone will be there to install the landline within 3 weeks, which turned out to be closer to 3 months.</p> <p> </p> <p>2. The representative shows up to install the line. He discovers there is already a line installed and merely reactivate it. When my debit order went off it went off for the full installation although no installation took place, he only reactivated the line. (Almost a R1 000.00)</p> <p> </p> <p>3. I find out now I need to convert my landline to an ADSL line. I've logged the request for conversion and afterwards requested that they transfer my line to the holding pool. 21 Days later which is the waiting period, I'm yet to receive any call or information from Telkom except an automated response.</p> <p> </p> <p>I've then proceeded to call them to figure out what is the hold up, only to hear from the person providing the assistance that no such request for the conversion and the transfer is found on their system.</p> <p> </p> <p>Then I she requested that I order an adsl line on top of the landline already and start the whole process from the start. Not willing to speed up the process or to hand the call over to a manager as they were all supposedly in a "meeting".</p> <p> </p> <p>4. Of all the online queries I've sent through I've only received feedback from the sales department - which implies to me they only want access to your bank account.</p> <p> </p> <p>The problem:</p> <p>1. The advertising on the website is untrue and does not represent the full packaged costs all together, unless you take the Telkom complete setup deal.</p> <p> </p> <p>2. There were no paper work completed when the representative was there, thus no place where I had to sign to confirm he had been there or that I agree that the service took place. But still I'm charged full price of the installation and the activation, although only an activation was performed.</p> <p> </p> <p>3. The inability of the staff to provide help to a struggling customer or to speed up a process - should the client have already jumped through all of the companies hoops.</p> <p> </p> <p>4. The email queries are only responded when Telkom stands to make money.</p>