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EvdW
Ezra van der Walt

1 reviews | Active since May 2016

24 May 2016, 09:47

Telkom's terrible service

<p>I have logged a fault on Telkom's website on 05/05/2016 regarding my landline at home that is faulty (dead) and to this day (almost 3 weeks ago) I have not received any response or communication from them. This terrible service is unacceptable as I am a paying customer who is now being terribly inconvenienced due to Telkom's poor service. Is this how Telkom does business with individuals or is that they are deliberately wanting their customer base to rather switch to Neotel??? I have no words for this frustration that Telkom is causing me.</p>

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Replies (2)
EvdW
Ezra van der Walt's update25 May 2016, 05:15
Reviewer Update
After so much frustration, pleading and complaining my issue has finally been resolved and my telephone line has now been restored. It's sad to know that a person has to go through so many channels and fight to get the service one pays for. None the less I would like to thank Michelle Smit for going the extra mile in resolving my issue - even though it is not her job, she still did it without any complaints or wining and for Enver Haffejee for assisting. Michelle, thank you for your assistance, I believe that my issue would not have been resolved without your assistance - you have restored my faith as a customer in Telkom.
Telkom
Telkom's reply25 May 2016, 13:51
Official

Good day MrsEzravdw

Thank you for taking the time to give feedback on the positive experience you have had.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Hope you have a great day further!

Regards,
Moenieb.
Telkom Social Media Team.