Telkom's Technician not phoning back as promised

Good day<br> <br> I submitted a Telephone and ADSL line line fault via Telkom's contact centre and received a reference number (139CEK201115)<br> <br> After submitting the fault I received an SMS with the Fault number (139CEK201115) and waited for feedback. <br> <br> On 22 November 2015 @ 08:34 I received an call from the technician called Francois(I cannot remember his surname), he asked me if he could come and fix the problem on 22 November 2015 but he had one call before me to do. I said it is fine, he must just phone me before visiting my home. Francois then tried to contact me on my home telephone number which was not answered because we were not home but if he called me on my cellphone I would of made arrangements to get back home so that he can attend to my fault.<br> <br> After a few hours he did get hold of me on my landline number and said he did try to call but no one answered which I then explained we were not home but if he called me on my cell I would made sure to be there.<br> <br> He then promised me to call me back today. I have not received a call from him and I am not impressed by this.<br> <br> I want this problem sorted and for some reason Francois has now left me in the dark...<br> <br> Help please!<br> <br>