Telkom's STILL USELESS customer service!

<p>I have posted a review before and received a generic "We are sorry for the inconvenience caused, someone will be in contact soon" response. I have since received phone calls from Telkom querying my online order that I placed MONTHS AGO, but have still not received any feedback on my actual complaint (see below for original HelloPeter review submitted in November 2016).</p> <p> </p> <p>If I do not receive a PROPER response to this new review, I will have no choice but to take my complaint to the Independent Communications Authority of South Africa (ICASA).</p> <p> </p> <p>"So my story is quite a long one but I will try to be brief. Just before the Samsung Galaxy S7 was released I pre-ordered the phone on the Telkom website, because I wanted the phone and the free Galaxy VR headset that came with it. I was then phoned by their sales department and confirmed that I was eligible for the phone. The release date of the phone came and went and I heard nothing from them. So I went back onto the website and ordered again, and this time they had a promotion that if you 'ordered' the phone before a specific date you would still get the VR headset, which I did. I heard nothing back from them. I got fed up so I decided to just go into a store and get the phone myself which I proceeded to do. At the store they said they had no spare VR headsets and that I should go to Samsung directly to ask. Samsung then said they couldn't help me and I would have to deal with Telkom directly. So I contacted Telkom through email and social media and the response is the same every single time - 'We are sorry for the inconvenience caused, we will revert back to you shortly'. They have driven me completely mad! This has been ongoing now since April and I am still waiting for a proper response. I keep having to message to remind them that I am still there and to ask for a response. I am so completely fed up with the customer service from Telkom! Even now I am still getting emails from them regarding my online sales request that I put through months ago! Their systems are poor and they have no idea how to keep their customers happy. If they had just responded to me nicely when I first queried the fact that I had yet to receive my free VR headset, I would have left them alone. Now I am extremely frustrated and mad and annoyed and I will not let this go until someone at Telkom gives me a proper response"</p>