Telkom ****s small Businesses

I had a Telkom Telephone Line, ADSL and email address at Telkom. I personally contact Telkom to query if i can cancel my Telephone Line and ADSL but specifically requested for my email to still continue as I use it for my business. Malusi Telkom Officer assured me my email would still work alone standing and it will cost me a minimal fee of R16.00 my reference TST479557. Two weeks ago my email line was cut off. After logging another query with Merryl Telkom Officer TST429758 my email is still not working. I asked to speak to a Supervisor where i was given the name of Supervisor but could not speak personally to Supervisor. I was cut off as Merryl could not help me with my complaint. Since then when we call the system is down therefore no one can help me with my complaint. How can I run a business without an email!!!!!