Telkom's SHOCKING service

16/2/2016 reported my ADSL line not working, intermittent - got a reference number. that same afternoon was told it had been handed to a technician. having made numerous calls to enquire status of fault, on 18/2/2016 was sent an sms stating that the fault had been resolved, but NOTHING had been done.<br> 18/2/2016 had to call back and was given another Ref. no. - also spoke to a supervisor, Lungile, who told me he was going to speak to the technician handling the matter. <br> called back 19/2/2016 to find out what was happening and was told they are still waiting for a technician to be assigned<br> today at 7.30am got another sms to say the fault had been resolved, when NOTHING has been done<br> had to call Telkom back and was given another Ref. No. - for what?? when nothing gets done<br> i asked to speak twice to a manager or supervisor and have the phone put down on me<br> am now desperate to get my ADSL line working<br>