TELKOM'S SHADY PRO-RATA BILLING

APPALLING SERVICE FROM TELKOM! I have been struggling to get any assistance from Telkom since 21 January 2016, I have gone in store, I have complained on their facebook page and I have called their customer care number numerous times! My contract was due for renewal in November 2015...it took nearly a month to get stock of the phone that I wanted, when I went in store to collect the phone from Maggie Reneke, I was asked to sign the renewal contract which I did and I got a new nano sim to insert into the phone....that was it. I was then shocked at the end of January 2016 to receive a sms to say my account would be debited R1094...my contract is only supposed to be R520. I immediately called the customer care and they said that they consultant in store was supposed to tell me about the pro-rata amount that would be debited...I told them she had not given me any information or warned me about any pro-rata amount. They said I needed to go back to the store and take it up with her, I did so and was told I would be called back by the Manager of the Canal Walk branch....that was the 25 January...I have still received no call and have now been told my service would be suspended.