Telkom's service sucks big time
<p>So for nearly 18mths now we have had problems with our internet. Every 6 weeks our line seems to be down and it takes at least two weeks to be restored- and yet I still get charged each time for a full months use. Using alternative connections cost a fortune and being a Preschool we cannot afford to be out of contact. We cannot connect to any of our printers etc so these costs also occur as we have to go elsewhere. Then it is time wasted on numerous calls and working with the call centre on the modum to no avail- it can take up the whole morning! When I post here it gets deleted and then I receive generic responses over and over again via messanger- see the conversation below- Now we have been off for over a week again. First they tell me it is the modum (which is two months old) a few days later someone else says they need to reset the modum. Then a week later a technician comes out and says there was a fault on the line and he has fixed it- still no internet. Yesterday two more people come out and say the person at Telkom who reset the modum made a mistake and put it as a new line- BUT still no internet. Now a gentleman arrives and tells me because the modum was reset it needs to be reconfigured. I explained that they tried to do that yesterday but could not. He tells me that there is a button at the back that needs to be pushed in first and then proceeds to tell me that I would be charged for his services- HELLO????? Telkom has messed our internet up yet again and wants to charge us to fix it??????? I told him to leave and have my own IT specialist sorting it out. I would rather pay him. With Telkom you just do not know who to turn to- you get a different person every time you phone and nothing gets sorted. We have been told that there is a box without a cover on it on the street that keeps on getting water in it which affects our line- The technician and I have reported it- two years later still no joy. The parents at my school now comment- OH is Telkom down again when we ask for communication to be via our other line and not email- so the bad service is not just brought to our notice but to the notice of other families and potential customers. I know that this post is still not going to give me any joy as it will either not appear on the main feed or will be deleted but Hello Peter is next!<br />17/11/2016 09:56<br />Every couple of weeks our internet is down. It takes time to sort, works for a couple of weeks and then is down again!!! Now it has been down for a week despite us phoning daily! We are a school and this is totally not acceptable!. The funny thing is that TELKOM still charges a full month's usage fee despite us not having a full month of service. Ask to speak to a supervisor and we are told that one is not available- they seem to spend their lives in meetings! It is the busiest time of the year- concert, reports, final accounts etc and we cannot work- Time to change to another provider! 17/11/2016 13:29<br />Hi Jenn. We are so sorry about this terrible experience. please inbox us the affected no. contact details, so that we can get our team to assist. Thank you.^ID<br />Hi, it is ********** . Tree Tops montessori Preschool. Thank you<br />17/11/2016 15:46<br />Hi, thanks for your details will have our team follow-up & advise ^JD<br />17/11/2016 21:43<br />Telkom is responding to your activity on the Page<br />Hi,your fault is currently at our dispatch waiting on any available technician in your area due to workload,sorry for the inconvenience.^LA<br />Attachment is not currently available<br />Facebook 21/11/2016 10:01<br />Hi I understand workload but we are now 11 days after the fault was reported and still we have not been contacted. Maybe Telkom needs to look at getting more technicians if they cannot cope with the workload and the result is such poor service? I am sure that I will still get a full months charge!!<br />21/11/2016 13:00<br />Hi, we are sorry for the delay. Please note that our team are still investigating your query.^MD<br />22/11/2016 09:59<br />This is shocking! You keep appologising for the delay but nothing is done about it!!!!! Day 12 now!<br />22/11/2016 12:39<br />hi, please be assured team is actively doing there best to assist, updates will be provided details has been escalated as well by our team ID : 912933<br /> was issued ^JD<br />24/11/2016 10:25<br />I am not assured. Day 14 no internet and yet my account is charged for a full month. This is unacceptable<br />24/11/2016 13:57<br />Hi, your fault is with the dispatcher to arrange an available tech to attend as soon as possible. ^GE<br /> I GAVE UP_ 6 DAYS LATER A TECHNICIAN ARRIVED</p>