Telkom's service sucks!

Since April 2015, my home Telkom line and internet have been erratic. I have logged calls a couple of times. Somehow, it got resolved in the past. But now, I have not had access to both the landline and the internet since reporting it on 6 July 2015 with a Fault case number 174CRK060715. This is a service I am paying for and not getting. This is very poor service and not worth recommending to anyone, if this persists!