TELKOM'S SERVICE STILL SUCKS

<p>Last week my car was broken into and her cellphone and tablet were ******. I decided to take her to Telkom to apply for a new contract and a new iPhone. The awesome deals coupled with their new service orientated adverts made our choice much easier than if it were a couple of years ago, or so it seems.</p> <p>We went to the Greenstone branch (opposite the Bread Basket). The wait wasn’t too long however the reason for the wait was because the agent was in the back of the office. (this is common practice amongst the staff as you’ll read further on). We were greeted by a lady who explained that the device for the contract we wanted was not available however she promised that we would get it on the Friday (8/7/2016). We agreed to that and thereafter completed the application . we were then handed over to another female agent who completed the rest of the paperwork with us. We were promised a call within 24 hours.</p> <p>The next day whilst shopping at Greenstone, I popped into the Telkom office to see if all was in order (again no one at the front desk – everyone except the agent at the customer booth was in the back) and the lady explained that it was not yet 24 hours and that she will call me once the application was processed (most company’s give approvals while the customer is in store). Needless to say we hadn’t received a call from anyone thereafter. </p> <p>My mother went to Greenstone on Sunday (10/07/2016), and was told by Doctor that the application was NOT even captured and that the lady who assisted was not at work and that there is nothing he can do. He would consult with her the next day, process the application and call us back with the outcome.</p> <p>We gave him till 2pm the next day and re-visited the branch. Again no agent at the frontdesk – we waited a while as per the norm and Doctor magically appeared from the back office after another agent also coming out of the back office screamed that there were customers lining up. Doctor explained that the application was lost and that there is nothing he could do. He tried to call the lady but was not able to get through to her. I asked for all my paperwork as I could not believe the service we were experiencing and was going to do the application at Cell C.</p> <p>Doctor insisted that we complete another application and he would give us a call later that day or early the next morning. Guess what ???? its 10:30 am Thursday 14/11/2016 – no call from Telkom.</p> <p>This is awesome service especially for new customers . Telkom has to really bend over backwards to remove this sour taste they’ve impressed on us both.</p> <p>What’s concerning is that one of the initial ladies that assisted us (either Patricia Ncube or Unathi Buqwini) is actually the branch manager.</p> <p>I tried calling the Telkom head office and requested to speak to someone senior and guess what the operator in genuine Telkom fashion tells me that she cannot assist and pushes the call to the call centre. Another staff member passing the buck and pushing us onto someone that will do the same....</p>