Telkom's Service is the Worst

We have been trying to migrate a number from Telkom to another supplier and we have sent numerous emails and made a whole lot of calls. The people at the call centre are not sure which email address to provide or to whom you have to speak in which department. I have not yet received any response on the number we want to port (e.g. ***) There's absolutely no service and we are losing business and clients' but that does not seem to faze anyone from Telkom and the worst is there is no one you can really send your complaint to!!<br> I am seriously livid and appalled that customer service has gotten so bad. The first person tells you the problem will be resolved immediately, the second one says seven days and the third one says a month, who do you believe??? and how can a company really rely on Telkom's help if it starts with a half hour waiting period on the phone