1 reviews | Active since Oct 2016

26 Oct 2016, 11:52

Telkom's Service Is So Bad!!!

<p>I had an outstanding balance on my account and the account was sent to Nudebt Management, i ended up paying the amount in full. NuDebt closed my account and sent irt back to Telkom. Now ive been calling they call centre to get a settlement letter that says the amount that i owed has been settled but i keep on getting diffrent responds and i dont understand why is so damn hard to get a settlement letter !!!!!!!! i think i have logged 5 cases in total but i cant seem to recieve what i want</p> <p> </p>

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Replies (2)
Telkom
Telkom's reply01 Nov 2016, 13:26
Official

Hi Mbalenhle,

Thank you for your post.

We tried to contact you but we could not get through.

Please be advised that we have sent you an email.

We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

Telkom
Telkom's reply02 Nov 2016, 14:44
Official

Good day.

We sincerely apologize for the inconvenience.

Kindly note that this matter has been escalated to the Billing Department and feedback will follow.

Case ***5

Regards

William

Telkom Social Media Team