JF
Janet F

1 reviews | Active since Mar 2010

19 May 2016, 07:55

Telkom's service is simply attrocious!

<p>I actually cannot believe that Telkom can remain in business with their level of service. Over the past 2 months, I have reported two faults, each of which have taken Telkom 2 weeks to respond to, and perhaps only because I have complained.</p> <p>Now, I have attempted to upgrade my Broadband to a faster line, and increase my gigs. I ordered 2 weeks ago - nothing. Today, I engaged with them on Chat to find out when my service will be upgraded. Tenelle Sherri responded. It will take 7 - 28 days. Why? Well that's just how it is.</p> <p>Gosh, guess I'm going to Neotel!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply23 May 2016, 07:13
Official

Hi JanetFS

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM235652 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team