1 reviews | Active since Jul 2011
TELKOM'S SERVICE IS PATHETIC
On the 17th of March 2016 I went to telkom vangate mall to apply for a notebook deal. I app**** and I heard nothing from them I went to the store the Sunday 20th March and it was closed as they were busy painting. I went to the store on the 24th of March and was then told that my application approved however nobody informed me about this. When I got to the store I was told that they don't have stock and they ordered stock. <br> <br> I phoned and wanted to speak to the manager and I was told she was not in. The stand in manager told me that they will phone other stores to get me a notebook. One week later today 31st of March I go back still out of stock no decency to inform me. When I asked for the manager, manager absent.<br> <br> Your communication sucks and so does your service. You want us the people to support you but this is the service we get. I lodged a complaint 3 weeks ago against your Kenilworth branch your Regional Manager operations manager Nicholas Ashton acknowledged receipt of the complaint and will get back to me after investigating needless to say he is still investigating as I have had no feedback only thing one can say that there is so many complaints that he must attend
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM218867
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM218867
Regards
Luleka
Telkom Social Media Team
