Telkom's service from Hell

<p>I have a contract phone with Telkom mobile, Two phones that I paid upfront last year in April 2016 (Proof attached). Numbers corresponding to the contracts are ********** and ********** For two LG phones</p> <p> </p> <p>In April 2017 I noticed that my phone corresponding to ********** has been locked / suspended by Telkom, when I called them I was told that I owe Telkom R1700 for the router that I have not paid since I took up a contract with them,</p> <p> </p> <p>Please note that I took a router on the phone last year in August 2016, It was delivered to my house. I was not satisfied with the contract and the level of network as it would sometimes not connect. I called Telkom as asked them to come fetch it as I wanted to cancel the contract.</p> <p> </p> <p>The service consultant that I spoke to advised me to take the router back to the nearest Telkom shop. I returned the router to the shop, attached is the proof that the router was returned back to Telkom.</p> <p> </p> <p>I do not have a router with me and I have not been using any of Telkom Data since then, I am very unhappy as to the level of service I am getting from Telkom that they had to lock my phone simple because they believe I owe them</p> <p> </p> <p>The phone that is locked is completely paid for with no amount owed to it</p> <p>I have tried resolving this issue with Telkom's consultants and I am not getting help in this issue. I have gone to the store and my issue is not getting resolved and instead I have received an invoiced stating that I owe Telkom an amount of R4180.</p> <p> </p> <p>I have exhausted all the means available trying to resolve this issue and it has taken more than a month trying to resolve it. Please assist me to get my phones unlocked and atleast get my money back from Telkom as all I get is lies that they tried calling me and I was not available.</p> <p> </p> <p>My case number with Telkom is ********** 4</p> <p>My contact number is ********** 005</p>