Telkom's poor service level and lack of feedback

We have been having problems with Telkom for months now and we have had so many interaction's with the company where the service has been terrible, it has been the most unpleasant experience I have ever had with a company.<br> <br> We after months of not moving our line because our application filled out in store was not even submitted and the appointment was missed, finally got a date for installation. The guy who was responsible did not call once to find out what the situation was so we stayed at home incase. He then arrived took a look for 5 minutes and told us we have to dig underground for cables and buy piping. There are multiple lines in our house but never the less he left and we wasted a whole day waiting for nothing...<br> <br> We have been told by Celiwe our account will be nullified we have been charged for months when we had no Internet... No feedback has been given. I have mailed Telkom and her numerous times for the problem to be sorted and for our internet to be cancelled due to the poor service and utter disaster it has been working with them. NO ONE HAS REP****, NOT ONCE. They continue to bill us.<br> <br> They also over billing for a cellphone contract. Also no feedback on this matter.