Telkom's poor service delivery

This is my second complain regarding Telkom's poor service delivery and lack of communication i have been trying to get my adsl line fixed for the past week. I have spoken to many consultants from Wednesday last week up until today and with many escalations done internally by many of the guys from the Technical department at their offices and again each consultant has different answers and none of them follow up or give feedback regarding the progress on it. spoke to a consultant today who said that her team leader Latoya Ncube will call me and still no feedback end of another working day at Telkom. Its just so frustrating when they say the are escalating the fault but still no feedback. I hope someday soon we are able to get better service delivery.