Telkom's Poor Service

I have tried to contact Telkom through their callcenter for the past 10 and I have not reached them. No one answerd the calls I made, expect for one time when I got through to another department and they promised to send an email to the department I wanted which is Deals department. I have not been contacted by Telkom so far. I have kept calling them but I cannot reach them. As I client I feel like I am not taken serious. And Telkom does not take their servise serious also. I should be able to get through to them whenerver I want to as a client. Their service will cost them many clients. I am truly dissapointed.