Telkom's poor service

<p>I contacted Telkom fault reporting number to report a fault om my elderly mother's landline. That was Friday 18/11/2016. I spoke to somebody who said she would mark the fault as urgent and that I should get a reference number to my cellphone. I did not get the reference number. I made a follow up on Monday and today Tuesday and unfortunately the fault is still with the fault reporting queue but until when Telkom? What is their turn around time? This is totally unacceptable.</p> <p> </p>