Telkom's poor response and very poor service

I am battling from 02 September 2015 to have my home telephone line fixed. I follow up almost on a daily basis which is also a frustration as the call center take an average of more than 15 minutes to answer your call. Today 14 September 2015, I followed up and the call center has confirmed that the line was repaired. After testing, it was found to be still out of order. I call back and after a 25 minute wait for the next in charge, it was again confirmed that the line was fixed. While talking the line was also dropped from the other side.This is a real frustration as I am paying for a service that I do not have.