Telkom's Poor Overall Service

These are the several issues I have encountered with Telkom<br> 1) I am being charged a Telkom Evening Weekender Plan fee when I never requested that plan. I have looked at my contract and nowhere did i sign for it<br> 2) I have tried logging this dispute on my Telkom Account. After 6 tries, I gave up because the site indicated it may take up to 48 hrs to see the dispute, guess what, 7 days later disputes still not appearing on my Account.<br> 3) I have called Telkom about sorting out this issue and the first time I was redirected to the billing account, I spent 30 minutes on hold, absolutely disgraceful, at which point I hung up to avoid the excessive cellphone bills Telkom was trying to incur for me.<br> 4) I tried calling first thing in the morning at 8am and got told that due to high call volumes my call will take a while to be attended to (approximately 15mins). This is a standard response you get every time you call Telkom, which begs the question \HOW IS THERE A HIGH CALL VOLUME WHEN LINES ARE ONLY OPENED AT 8am?"<br> I refuse to pay the R619"