Telkom's Poor Customer Service on fixing telphone

A fault was logged on the 11/05/2015 with Telkom regarding the landline. To date the problem has still not been sorted. Another call logged on the 26/05/2015, an the call centre agent was able to contact the technician where I was told that the job was listed as number 6 on the technician's list for today, therefore it would be sorted out today or tomorrow. Yesterday 27/05/2015 I then proceeded to log another call ***. This morning I called again to enquire what has transpired and spoke to Shane Seale, an have been told that by the 01/06/2015 the fault should be fixed due to the high volumes of faults been logged. I have insisted on speaking to a Manager to explain to me how this matter has now changed from nr 6 on the list on Monday, to we not sure when a technician can be expected to come fix the problem. I await a call back from Mr Tyrone Naidoo to call me back after spending over 15 minutes waiting on him.