Telkom's Policy towards Blind People

<p>I am a blind sugar diabetic.I was diagnosed with<br />diabetes at the age of 6. I reside with my dad who is a retired pensioner.<br />My dad is my primary caretaker.</p> <p>In 1993 I lost my right vision due to the diabetes.In 1998 I was shot in my lower back as a result of a stray bullet.I have a L5 back injury as a resolt of the gunshot.In 2013 I lost my left vision due to a detached retina futher complicated by the diabetes.</p> <p>I am unemployed.<br />I was employed in the architectural field as an architectural technolologist. I receive a disability grant from the state. This grant does not cover my medical and living expenses. <br />I have been a telkom subscriber since the 5th of June 2012.As a blind person I use my landline extensively to phone my family, friends and other people.My dad and I have always paid my accoubnt as Telkom payment should reflect on Telkom's servers.<br />On March 2017 my dad paid my Telkom account for Febuary month. My dad n ormally pays at Checkers Oakdene paypoint. Afew days later my service was suspended. I phoned 10210and I spoke to a consultant who informedme that I still owed Telkom 35 centsand my service would not be re-connected until this amount was paid. My dad paid r20 rand at the above-mentioned paypoint. <br />3 Days later my service was still suspended. I phoned 10210 and spoke to a consultant who informed me that I still owed r15rand on my account.I tod the consultant that I would not pay this amount as Telkom **** to me o the amount payable. The matter was resolved and my service was re-connected. <br />Later in March 2017 I paid r1200 rand into my account at Pick and Pay paypoint at the Glen Shopping Centre.My dad paid a further r500 rand on my account. <br />My service was suspended again on the 19th April 2017. I was informed by a consultant that I still owe Telkom r78.07 cents to re-connect my service again. So yet again Telkom does not give full disclosure to their clients regarding the correct amountspayable on their accounts.<br />Telkom's policy towards blind and disabled people is as follows:</p> <p>1. If you have a landline and your service gets suspended because you owe Telkom 35 cents don't expect them to re-connect you even if your life depends on your landline.</p> <p>2. Do not inform the consultants that you are a blind or disabledperson because they won't give any assistance regarding your re-connection status.</p> <p>3. If you do get connected again it takes Telkom 48 hours to do so which does not help blind or disabled persons who depend on their landlines.</p> <p>If youare a blind or disabled person applying for a Telkom landline give the matter careful consideration.</p> <p>The saga continues........</p> <p>On the 21st of April 2017 I phoned 10210 to inquire what amount was payable to re-connect my service. I was told by the consultant that I now had to pay r300 to re-connect my service again. On the 22nd of April 2017 I made a payment of r400 at a Pick and Pay paypoint.</p> <p>On the 25th of April 2017 I phoned 10210 to enquire why my service was not re-connected as I had made the requested payment. I was informed that I had to pay another r1500.00 to re-connect my service again.</p> <p>Yet again Telkom openly lies to their clients. The left hand does not know what the right hand is doing.</p> <p>If this nonsense is happening at consultant level we can conclude that management are *********** people who have acquired false credentials and qualifications to obtain management positions.</p> <p>Furthermore we can infer that management and higher Telkom positions are obtained through ********.........no credentials required.........</p> <p>To the honest and qualified personel who work at Telkom good luck to you all..................</p>