Telkom's pathetic technical support

<p>My landline stopped working on 16-11-2016. I logged a fault on 18-11-2016 (924CRK181116). After 3 weeks of waiting and continously phoning, I received a sms stating that the problem was resolved and I must rate the service of the technician, Rodney. My line was still not working and I did not interact with any technician. I phoned on 9-12-2016 and the lady tested the line and it was not working. I was then given a new reference number (290CRK091216). It is still not working 12-12-2016. Does Telkom even care about their customers and the inconvenience their pathetic service causes?? </p>