RJ
Rueben J

1 reviews | Active since Feb 2017

24 Feb 2017, 14:16

Telkom's Pathetic Service

<p>I'm a LTE contract client with Telkom, i app**** for an upgraded subscription in January as well as updated my change of banking details with them in the northgate branch, a month later when i went back to the store to follow up they told me telkom has a backlog of requests and they cant do anhthing to speed up the process i just have to wait.</p> <p> </p> <p>Secondly my account is now suspended and has been sinc the 15th of feb, the day my account (new bank details) was debited the same day they cut my services, I called the call centre 5 days later to try and reactivate my services, and they tell me it will take 14 working days, i expained to the consultant Lucas Morepe that i cant not have internet while i paid for the service, he said he i must send him the proof of debit order which i did and said he will send it to the activations department to activate my line, im still off line and its 10 days later. very frustrating, i paid for 20GB data which will go to waste now and doesnt roll over to the following month!</p>

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