Telkom's pathetic service!!

<p>On Nov 10, 2016 I logged a call to have a portion of money I paid in advance for my contract refunded. A matter that should take 72hours to resolve, has gone for 18 days and still not resolved. </p> <p>I have followed up numerous times with calls, I get the same response, "we will send them an email sir and ask them to call you". There is no escalation procedure at the call centers and they can only contact their billing section via email! Now I have to wait until whoever is dealing with my issue calls me, it could be next year for all we know! Obviously I asked for a refund because I need the money, but I am made to wait with no direction. </p> <p> </p>