Telkom : ****s of note

The worst experience with telkom or any business I had dealings with Have a contract with telkom The sauce of my income delayed the return on investment by one day Therefore my account had too little to pay the debit order not a large sum that must go through The bank obviously did not pay,, which I understand as I do not entertain overdrafts Telkom block the cell phone from all accesses.,meaning data calls etc We received a sms we need to pay R 1447. 00 Yet the contract/debit order is R 307.00 Call Centre agent stated the was a penalty including the debit order Since then we escalated to their dispute department We need to know why this huge amount No answer other than this is a penalty amount including the debit order What a load of nonsense Telkom tried since to take this amount monthly from our account We arranged a block on telkom at the bank for a period of time I think the sine one needs to investigate As it is telkom closed 11 office country wide This action they took is theft No one at the dispute office nor call Centre can explain the huge penalty Just pay the amount imagine We have had the account with telkom for 7 years, never ever missed a payment or rejection The bank is just following rule as set We still await the dispute office response other than what was stated as well as their call centre